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Contact

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Whether you have questions about your booking, need assistance during your stay, or simply want to know more about our chalet and the area, feel free to reach out to us!

uli.berresheim@hotmail.de+49 171 3020406
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Find answers to all your burning questions, here.

Are there laundry facilities at the chalet?

We have a washer available for guest use, along with laundry detergent.

Is the chalet pet-friendly?

Unfortunately, we do not allow pets to ensure the cleanliness and comfort of all our guests.

Do you provide linens and towels?

Yes, we provide fresh linens, bath towels, and extra blankets for your comfort.

What kitchen appliances and essentials are provided?

The kitchen is fully equipped with modern appliances, including a refrigerator, stove, oven, coffee maker, and dishwasher. We also provide cooking utensils, pots and pans, and basic spices.

Is there Wi-Fi available at the chalet?

Yes, we provide high-speed Wi-Fi throughout the chalet to keep you connected during your stay.

Are there any restaurants nearby?

Yes, there are several fantastic dining options just a short drive away. From cozy cafes to fine dining, you’ll find plenty of variety to satisfy your cravings in Neukirchen. The Weyerhof is our favourit restaurant, however be aware that its a fine dining restaurant and that the prices are high.

Is there a grocery store nearby?

Yes, there are several grocery stores and convenience shops within a 10-15 minute drive where you can stock up on essentials for your stay.

Can you recommend any family-friendly attractions?

Absolutely! Please contact us and we will give you advise!

What are the check-in and check-out times?

Check-in begins at 3 PM, and check-out is by 11 AM. Early check-ins or late check-outs may be arranged upon request, depending on availability.

How do I check the availability and book a stay?

You can check availability and make a reservation through our 'Book Now' page. Simply select your dates, number of guests, and submit your booking request.

Do you require a security deposit?

No, we do not require a deposit.

What is your cancellation policy?

We offer a full refund if you cancel at least 14 days before your scheduled arrival. If you cancel within 14 days of your stay, you’ll receive a 50% refund.